RUWAC Customer Service ensures availability, performance, and durability—throughout the entire lifecycle. With genuine parts, certified technicians, and an extensive service network, we are fast, professional, and always nearby. Maintenance and repairs—before problems become critical. Plus: Our services help you reliably meet legal inspection requirements.
Safety—in every way.
Safety means being able to rely on something. On technology that works and service that’s there when you need it.
Our customer service protects your employees, your processes, and your investment. Workplace safety through professional inspections. Process reliability through predictable service calls. Investment protection through genuine parts and expertise directly from the manufacturer.
We identify weak points before they become problems. We perform regular maintenance, repair quickly, and service your equipment—with all the necessary tools and replacement parts on hand. This keeps your equipment operational, your performance consistent, and your costs predictable.
The result: Less downtime. Higher productivity. Longer service life. Throughout the entire lifecycle.
Spare Parts Logistics
Over 98% of all required replacement parts are available immediately. We have more than 70,000 items in stock—from the smallest wear part to complete assemblies.
And often, the part doesn’t even leave the warehouse: your personal service technician already has the most important components in the vehicle. This means many repairs and maintenance tasks can be completed right during the first visit—no waiting, no detours.
The result: minimal downtime, predictable service calls, and equipment that’s back in operation faster.
All aboard.
Every RUWAC service vehicle is a mobile workshop. Specialized tools, measuring instruments, digital diagnostic tools, and a comprehensive range of genuine parts and consumables are always on hand. From the smallest gasket to a complete engine unit—everything is within reach and a perfect fit.
This allows us to complete maintenance, repairs, and inspections in a single visit. No reordering, no delays. The equipment is complemented by digital dispatch management, which delivers all information about your equipment directly to the vehicle.
The result: faster service, less downtime, maximum availability—right at your doorstep.
Knowledge that makes a difference.
At the RUWAC Academy, we combine in-person classroom training with digital learning resources that are available at any time. At the heart of our program is our training workshop—the suction laboratory, located right next to our research and development department. Here, our service technicians train on actual machines under real-world operating conditions.
A series of mandatory courses ensures that every team member masters all technical, electrical, and safety-related topics—from precise troubleshooting to legally required inspections.
The result: professionals who understand your equipment before they even see it. Who prevent problems before they arise. And who, when on the job, act as if they had built your machine themselves.
Frequently Asked Questions (FAQ)
Don’t wait until something goes wrong. Regular maintenance prevents loss of performance, reduces wear and tear, and ensures predictable operation. What matters is how the equipment is used—not its age.
Thanks to a nationwide service network, our technicians are organized by region. In many cases, service calls can be scheduled on short notice, and issues can be resolved during the first visit.
Our customer service team responds quickly and efficiently. Many issues can be narrowed down over the phone. For on-site visits, our technicians bring the most essential replacement parts with them.
Genuine parts are designed to work seamlessly with the entire system. They ensure proper function, longevity, and safety—and prevent secondary damage caused by incompatible components.
Different legal requirements apply depending on the application and environment. RUWAC helps you reliably meet these requirements—from consultation to documented testing.
Plan services together.
Customer service isn't just for emergencies. It determines whether systems run smoothly—or come to an unplanned halt.
Which services are appropriate depends on the application, workload, and requirements. RUWAC helps you plan maintenance, inspections, and repairs effectively—in a practical, cost-effective, and reliable manner.